TrustPay releases virtual IBANS – a new solution

For nearly a decade, TrustPay has led the way in the provision of secure e-commerce payments in the EEA area and now, with the release of virtual IBANS, their sophisticated payment portfolio just became even more impressive.


This next evolution for TrustPay means that there will be fewer reconciliation issues with incoming transfers, as well as almost an unlimited number of IBANS that can be created. Merchants can assign IBANS to specific clients, or even particular transactions, making the organization of a large volume of transfers much more efficient. Any inbound payments into virtual IBANs are automatically forwarded to a main account, which means clients of TrustPay only ever have to reconcile payments in a single account.


Virtual bank accounts are extremely popular, due to their increased efficiency and global access; this advancement from TrustPay will reduce administrative costs and make the process of payments, transfers and transactions much more direct for its customers. Virtual accounts have long been available for big multinational companies, but TrustPay is making this innovative solution available to smaller businesses.


As the CEO of TrustPay, David Rintel, commented during the announcement of this new feature of the company, “Virtual IBANS signify an end to the nightmare that is manual reconciliation of incoming payments.”


With the world moving into an increasingly digital age, simplicity and straightforward banking is becoming the norm. TrustPay is dedicated to remaining on the cutting edge and delivering reliable and responsible payment tools for its customers. Opening up the use of IBANS will ensure that the company remains competitive and that its customers are given the best service possible.


Founded in 2009, TrustPay is among the first financial institutions within the CEE region to provide secure e-commerce payments across EEA area. The company fully understands the complexity of the eCommerce sphere, enabling them to provide all clients with outstanding cross-border B2B services.

New functionality – Refunds of Card Transactions

Dear partner,

We are happy to announce, that from now on you are able to refund card transactions in your TrustPay Internet Banking.

This new feature is available under “Card authorizations”, where via the “Refund” button you are able to easily refund funds to the card of your customer.

For further questions contact our support team via

New functionality – PhonePass

Dear partner,

We are happy to announce a new functionality called PhonePass in TrustPay Internet Banking.

PhonePass is an 8-digit code that serves for the authentication of client during a communication with TrustPay over the phone. We would like to ask you to save this code as it will be required during the authentication process over the phone.

You can find your PhonePass in your TrustPay Internet Banking under “Settings”.

For further questions contact our support team via

See you on ICE Totally Gaming 2018

From 6th to 8th of February 2018 TrustPay will attend the most international business event in Gaming Industry ICE Totally Gaming 2018, held in Excel, London.

If you would like to know more about our products, services and meet our team, come and visit us at our stand N9-130.

We look forward to meeting you.

Services during the winter holidays

Dear Partner,

Please, be informed that during the winter holidays TrustPay is going to provide its services as follows:


Outgoing payments from TrustPay accounts:
There will be no outgoing payments processed on the following days: December 24th, 25th, 26th and January 1st and 6th.
Any outgoing order executed during these days will be processed on the next possible business day.


Settlement for card processing:

There will be no settlements for card processing on the following days: December 24th, 25th, 26th and January 1st and 6th.


Customer support availability:
There will be no support provided during the following days: December 24th, 25th, 26th and January 1st and 6th.


Should you have any questions feel free to contact us.