- Visa Fraud and Chargeback Rules Update

F2S and Chargeback Ratio Lowered to 0.9% from October 2019


Effective 1st October 2019 Visa will apply new thresholds to improve the efficiency of the Visa Fraud Monitoring Program (VFMP) and the Visa Chargeback Monitoring Program (VCMP).

The main purpose of these Visa programs is to protect cardholders against fraud, protect the integrity of the Visa payment system, and introduce a standardised framework across the world.

Visa calculates the fraud and chargeback ratios as following:

VFMP: Fraudulent transactions (in USD) reported in the past month divided by the sales of the merchant for the past month (in USD) to get the fraud-to-sales ratio.

VCMP: Chargebacks reported in the past month divided by the sales count for the past month to get the chargeback ratio (CTR).

Both programs only take into consideration cross-border transactions, i.e. intra and inter-regional transactions.

The new thresholds from October 2019:

Visa has three thresholds: warning, standard, and excessive. However, Merchants qualified as high risk (MCC’s: 5962, 5966, 5967, 7995, 5912, 5122) will automatically fall under the Excessive Non-Compliance Assessments even if they only break the Standard threshold.




VCMP Standard

• 100 or more in dispute count and
• 0.9 % or higher ratio of dispute count-to-sales count

VCMP Excessive

• 1,000 or more in dispute count and
• 1.8 % or higher ratio of dispute count-to-sales count

VFMP Standard

• USD 75,000 or more in fraud amount and
• 0.9 % or higher ratio of fraud dollar-to-sales dollar amount

VFMP Excessive

• USD 250,000 or more in fraud amount and
• 1.8 % or higher ratio of fraud dollar-to-sales dollar amount


In case of exceeding a threshold, Visa will inform TrustPay. In turn, we will notify our Merchants and will work closely with them to cut down the fraud/chargeback levels. Please, note that non-compliant activity triggers a non-compliance fee. Merchants breaching the Excessive thresholds will be assigned a Non-Compliance Assessment fine for each month of a breach.

TrustPay is taking this opportunity to notify all of the Merchants to take appropriate action to ensure they maintain adequate risk controls to stay below the program thresholds.

Therefore, we would like to advise you to check and confirm that your terms and conditions are properly disclosed to consumers and that you operate in compliance with the TrustPay’s recommendations as well as Visa’s new rules on fraud and chargeback.

If you need any assistance or more information on TrustPay’s chargeback and fraud policies, please, contact your Relationship Manager.

- Come and meet us at SaaStr 2019 in Paris

On 12 – 13 June 2019 TrustPay will be joining the world’s largest SaaS community to attend SaaStr Europa 2019 in Paris, France. If you are planning to come and want to meet and discuss the most effective online payment solutions, don’t hesitate to contact us at sales@trustpay.eu.

- Meet TrustPay at NOAH 2019

On 13 – 14 June 2019 we’ll be attending and exhibiting at Noah Conference in Berlin, Germany. We’ll introduce and present our reliable and cutting-edge payment solutions and tools to save you time, minimize reconciliation issues and maximize growth. Come and visit us at booth #LR14

- TrustPay is attending the Digital Dragons 2019 in Krakow

From 27th to 28th May 2019, we will be attending the leading game industry event in Europe, Digital Dragons 2019, in Krakow, Poland.


If you’re interested to meet with us, please, contact us at sales@trustpay.eu.


- ClearBank chosen by TrustPay for real-time payments

Dear partners and clients,


we are proud to announce and share the news of our new venture and upcoming long-term partnership with ClearBank, the UK’s first new clearing bank in more than 250 years.

ClearBank will be supporting TrustPay in providing access to the UK payment systems to TrustPay’s EU customer base. TrustPay will leverage ClearBank’s offering, which provides seamless access to faster and real-time payments. We chose ClearBank for their real-time fast payments infrastructure, automated business processes and reconciliation, high-cost efficiency and security.


To read the full press release, go to www.clear.bank/news-articles/clearBank-chosen-by-trustPay-for-real-time-payments


For more information about ClearBank, please, visit www.clear.bank

- Meet TrustPay at Reboot Develop Blue 2019

TrustPay is attending the Reboot Develop Blue 2019, one of the biggest game developers and games industry conference being set in the impressively beautiful city of Dubrovnik, Croatia. If you want to meet and discuss the newest and best tech trends and topics, schedule a meeting with us at sales@trustpay.eu

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